Report a Claim Under Your EasyCover Protection

If you purchased EasyCover for your move and an item was damaged or lost, we're here to make it right.

To start your claim, please have the following ready:

  • Photos of the damage
  • Your original invoice or proof of purchase, if the item was recently bought
  • Details of the affected item or items and their estimated value

Important timelines

Please report any damage within 24 hours of delivery. A written claim must then be submitted within 21 days of your move date. Claims outside these windows cannot be accepted.

Once submitted, our team will reach out to you once we have reviewed the application.

Fill out the form below to begin.

Easytruck EasyCover Claim Form

Customer Details

MM slash DD slash YYYY

Move Details

MM slash DD slash YYYY
Origin Address(Required)
Destination Address(Required)

Claim Details

Supporting Documents

Drop files here or
Max. file size: 512 MB, Max. files: 10.
    Drop files here or
    Max. file size: 512 MB, Max. files: 10.

      Additional Information

      Terms and Conditions

      1. Damage must be reported within 24 hours of delivery, with written notice submitted within 21 days of the move. Claims outside these windows will not be accepted.
      2. Compensation is based on the lower of the repair cost or the depreciated value of the item (20% per year from original purchase price), up to a maximum of AED 4,000 (or AED 8,000 if the cover upgrade was purchased), subject to the customer providing evidence that the damage was caused by Easytruck.
      3. Where an item is repairable, Easytruck will arrange for the item to be repaired rather than offering cash compensation, provided the repair cost does not exceed the maximum EasyCover amount agreed (AED 4,000 standard / AED 8,000 upgraded).
      4. Items purchased within 2 months of the move may be replaced on a brand-new basis, provided proof of purchase (invoice) is submitted.
      5. Photographs taken by Easytruck prior to packing and upon delivery form part of the claims assessment process.
      6. Claim settlement typically takes 1 to 2 weeks from submission, depending on the complexity of the claim.
      7. Easytruck's liability is limited to the EasyCover compensation amount and excludes indirect or consequential loss.
      8. Easycover does not cover mechanical or electrical faults, sentimental items, artwork or antiques, jewellery or important documents, items not packed or moved by Easytruck, or single items with a market value exceeding AED 8,000.

      Customer Declaration

      I confirm that the information provided above is true and accurate to the best of my knowledge.

      Clear Signature
      MM slash DD slash YYYY

      Our Locations

      Easytruck™ Head Office

      Warehouse 4, Municipality #87b, 6a Street, Al Quoz 1, Dubai – United Arab Emirates

      Easytruck Mobile Storage Warehouse DIP

      Warehouses 3 & 4, Street 65, Dubai Investment Park 2 – United Arab Emirates

      Easytruck Storage Warehouse DIC

      R3MC+G29 – 2, Dubai Industrial City, Dubai – United Arab Emirates

      ICAD, Abu Dhabi

      8G92+2W8, Abu Dhabi Industrial City – ICAD I, Abu Dhabi – United Arab Emirates