Terms of Business
These are the terms and conditions that will apply when you use the transportation services provided by Easytruck Removals & Storage LLC (“Easytruck”).
Charges & Territories
Easytruck will supply you with a quote before Easytruck provides our transportation services, however this will be an estimate only.
Prices are calculated according to the amount of trucks, crew & materials required. Any additional space or materials required due to items being added to the original Easytruck quote will require further payment on the day, calculated by the number of additional half truck loads that are required to provide the extra transportation services.
Transportation services are only provided between 8am and 6pm. In the event of the transportation services being requested outside of or required to exceed the standard operating hours, as detailed, an over-time rate will be applied. If the transportation services include a pickup or delivery address outside of the Dubai Emirate, you will be charged a fixed extra charge “Inter Emirate Charge” depending on the location as detailed in the quote.
Prices include crew (the size of which will be determined by Easytruck), loading, truck use and unloading to specified destination(s). Prices do not include insurance, handyman or unpacking, except where indicated in the quote. In the event of items being too large to fit in elevators, a stair carry fee will be applicable.
If Easytruck is prevented from or delayed in providing the transportation services to you (except where the prevention or delay was the result of the actions of Easytruck), Easytruck may charge you a reasonable additional charge.
If you alter the agreed date for the provision of the transportation services, Easytruck may charge you a reasonable additional charge to compensate Easytruck for any additional expenses that arise because of that alteration.
Easytruck will deliver the goods only to the place and (where appropriate) to the person that you have authorized in writing. If Easytruck is unable to deliver the goods to that location or that person, Easytruck may hold them and will charge you both a storage rate on a daily basis and a subsequent re-delivery charge once until you inform us that delivery can be made as instructed.
Easytruck & Operators
Easytruck has it’s own professional packing & moving team and it’s own trucks,. All moving services are executed exclusively by us. On the rare occasion we are over booked, Easytruck may utilize the services of 3rd party “Operators”. Easytruck staff are on hand to manage the transportation services provided by Operators whilst ensuring the highest levels of service, care and reliability are provided.
The Operators have warranted to Easytruck that they have all the necessary authorities, licenses and permissions in respect of the transportation services and that Easytruck can enter into this agreement with you as a third party.
Risk and Indemnity
Use of the transportation services of Easytruck and the Operators is solely at your own risk. The Customer will assume all costs of repairing any damage or and replacing any lost goods that are to be transported by Easytruck and the Operators, whether or not such loss or damage was caused by Easytruck or the Operators or the contractors or employees or either. Without limiting the generality of the above, you bear all risk relating to the provision of the transportation services provided by Easytruck and the Operators.
Whilst Easytruck and the Operators take every possible precaution to protect your goods, some risks remain when transporting goods. Easytruck recommends that you buy your own total loss or comprehensive insurance policy to protect yourself and your goods.
Easytruck requires a non-refundable 100% advance deposit to secure your booking. Please make cheques payable to Easytruck Removals & Storage LLC for collection or bank transfers to: Emirates NBD: Account Name: Easytruck Removals & Storage LLC . Dubai Police Academy Branch/ Account: 101-4417210-701 / Swift Code: EBILAEAD / IBAN: AE83-0260-0010-1441-7210-701
We also accept credit card payments at our warehouse.
Easytruck requires a minimum 48 hours advance notice of cancellation of a confirmed booking. Any cancellations later than 48 hours will attract a 500Dhs cancellation fee.
In the event you are not contactable on the day of your move, we will deem the job as cancelled and a 500Dhs cancellation fee will apply.
These terms constitute the entire agreement between us with respect to its subject matter and they cancel and supersede any prior understanding and agreement between us regarding the subject matter.
There are no representations, warranties, terms, conditions, undertakings or collateral agreements between us other than as expressly set out in these terms.
These terms and the relationship between us will be governed by and construed in accordance with the laws in force in the Emirate of Dubai. If a dispute arises in relation to the provision of the transportation services (either during or after they have been completed), written notice of the dispute must be given to the other party within 7 days of the provision of the transportation services. Even if that notice is given, both you and Easytruck agree that they will continue to perform their obligations as set out in these terms (including the provision of payment by you).
For more information visit us online at www.easytruck.ae
1. Defined Terms:
Any reference to the “Customer” herein shall mean the person who has executed /signed theAgreement together with their successors, representatives, agents and assigns. “Customer’s Property” or “Items” means all property stored by the Customer in the Storage Space; “Equipment” shall mean all keys, access codes, locks, dollies, blankets, tape dispensers, straps, cartons and ramps; “Fee” shall include all charges payable by the Customer to Easytruck for the use of either Storage Space or equipment as well as any late charges, access fees, damages or other costs that may accrue; “Operator” shall mean any legal third party provider of “Storage Space” which shall mean any storage warehouse, container or parking area provided by the Operator; “POA” shall mean the power of attorney that the Customer is obligated to provide to Easytruck, in relation to the “Items”, as a prerequisite to the acceptance by Easytruck of the Customer.”Term”: Unless otherwise stipulated in the Quotation, this agreement shall have a 3-month Term commencing on the date shown on the front of this Agreement and continuing until terminated in accordance with this Agreement. Billing shall always be in three (3) months increments.
2. Easytruck Role
2.1 Easytruck is a service provider with agreements with Operators of transportation services & storage facilities (collectively the “Operators”). Easytruck promotes and manages the storage services provided by Operators whilst ensuring the highest levels of service are provided andmaintained. Easytruck also has it’s own warehouse(s). Your goods may be stored either at our facilities or those on an Operator.
3.1 Quoted prices may be subject to change by Easytruck or the Operator, prior to our execution and acceptance of the Agreement. Upon the Agreement becoming binding on bothparties, prices may be subject to change for any service or sale at item(s) yet to be provided. Any such change shall be notified to the customer in writing. The Customer agrees to pay any taxes and/or duties arising under the Agreement.
4. Service Provision
4.1 Easytruck and the Operator will provide the services upon receipt of the initial payment and a security deposit equivalent to a one-month storage fee. This security deposit will either be refunded at the time of cancellation or expiration of contract, or adjusted against any furtherpayments due for services provided but not charge for under the Agreement. This Agreement does not constitute a lease or rental agreement.
5.1 Standard payment terms require the first three (3) months in advance and the balance duration in three (3) monthly post-dated cheques. For periods shorter than three months, full payment up front is required. The payment structure will be outlined in the Agreement and may take the form of a single payment for the entire duration of the Agreement, and at the sole discretion of the Operator or Easytruck.
5.2 A security deposit of one (1) month’s storage fee may be required at the time of booking. Charges and penalties are applicable to any returned cheques, which will be AED 100.00 to cover any bank charges. Late payments will attract a AED 100.00 fee for every seven (7) days overdue.
5.3 Please make cheques payable to Easytruck Removals & Storage LLC for collection or banktransfers to: Emirates NBD: Account Name: Easytruck Removals & Storage LLC . Dubai PoliceAcademy Branch/ Account: 101-4417210-701 / Swift Code: EBILAEAD / IBAN: AE83-0260-0010-1441-7210-701. We also accept MasterCard & Visa at our office.
5.4 Our billing cycle is monthly so in the event the customer removes their items prior to the completion of their final month and if you are in managed or shared space or self storage customer a full month storage fees will be charged. If you are a mobile storage POD customer you will be charged 19Dhs/POD per day.
6. Non Payment
6.1 Failure to pay for the service provided for a period of thirty (30) days will result in ownership of the Items and the storage unit being transferred to Easytruck or the Operator, for disposal, sale or any other action necessary needed to recover any outstanding balance from the Customer. As a prerequisite to the acceptance of a Customer, Easytruck must receive a signed and notarised POA from the Customer authorising them to act individually as the true and lawful attorney of the Customer in the United Arab Emirates, in relation to the Items, under the terms of the POA. The Customer shall empower Easytruck to do and/or execute all or any of the acts and things, in respect of the Items and located at the Storage Space, to carry on and do all and everything requisite and necessary or in any matter connected with or having reference to thesale and transfer of the Items or any part thereof to any party whom Easytruck may determine, including (but not limited to) the execution and lodging with the appropriate authorities of all relevant documentation from time to time required and specifically to sign for and on behalf of the Customer any bills of sale, application forms, transfer forms, and to register any and all such transfer forms and documents and to delegate any of the above powers to any agents or dealers as Easytruck may appoint, generally to deal with the Items in any manner as Easytruck in their absolute discretion deems fit, and to appoint such other agents or attorneys to delegate to them all or any of the above powers at Easytruck’s discretion. Such powers will only be exercised by Easytruck upon the Customer being in default of a period of thirty (30) days from which payment was due. Easytruck and/or the Operators will have no obligation whatsoever to disclose information concerning any action taken, if any. Any such action shall not affect Easytruck and/or the Operators right to take any additional and necessary legal measure to obtain payment for the services provided to the Customer.
7. Customer Default:
7.1 In the event of any material default of the Customer hereunder which is not corrected within five (5) days after receipt of written notice (by email, sms or standard post), then Easytruck may terminate this Agreement at any time thereafter and may, at the sole option of Easytruck or the Operator, either remove, destroy or otherwise or retain such property (including locking any applicable Storage Space to the exclusion of the Customer) until all Fees have been paid in full. In the event that Easytruck has retained the property of the Customer and Fees remain outstanding thirty (30) days after the notice of default, then Easytruck may sell any property retained in the Storage Space pursuant to the POA and in accordance with the laws of Dubai.After any sale of property Easytruck will deduct all outstanding Fee and return to the Customer the balance of proceeds if any. The Customer shall still be liable to Easytruck for any shortfall of monies due if not covered by the sale. The Customer hereby agrees that Easytruck may dispose or sell Customer’s Property and Customer shall have absolutely no recourse against Easytruck for such removal, disposal of the Customer’s Property.
8. Repair and Storage Lien:
8.1 The parties agree that Easytruck or the Operator shall be entitled to claim a lien against the Customer’s Property for any unpaid Fee in accordance with the POA and the laws of Dubai. Easytruck or the Operator may retain or sell any of Customer’s Property in accordance with such laws to satisfy any unpaid Fees.
9. Contents of Storage
9.1 The Customer undertakes that they are the legal owner of the items being stored or is otherwise authorised to execute the Agreement on behalf of the lawful owner.
9.2 The Customer undertakes not to store items directly or indirectly in violation of the laws of the United Arab Emirates. Easytruck will not be liable or responsible for any violation of this clause by the Customer and may, if necessary, remove Items from the Storage Space if deemed, in the sole discretion of Easytruck or the Operator, as high risk, or if requested to do so by the local authorities.
10. No Hazardous Materials
10.1 The Customer may use the Storage Space to store ONLY personal property and household goods owned by the Customer. The following items are strictly prohibited from Storage Space: food products, animals, flammable (including fuel and welding materials) materials, caustic or solvent materials, compressed gases, explosives, environmentally harmfulproducts, waste, dangerous goods, (including weapons), Hazardous goods as described within Easytruck Insurance coverage are expressly forbidden (a copy of the relevant clause will be provided upon Customer request). Illegal substances, contraband or sharp or excessively heavy materials or any other goods that are hazardous or toxic, or that may form a risk to property or person. The Customer hereby irrevocably authorises the Easytruck or the Operator to remove any item that violates this provision forthwith without notice, all undertaken at the sole risk of the Customer. Easytruck or the Operator reserves the right to inspect any Storage Space it has grounds to believe that this provision has been breached and The Customer shall have no recourse in the event of such an inspection. The Customer undertakes not to store items, which in any way violate the laws of Dubai and the United Arab Emirates.
11. Storage Access
11.1 Provided your account with us is paid in full and you are not in default, you have the right to access your Items from time to time for the purpose of inspecting, removing or adding stored goods, by filling in the access form on our Mobile Storage Website http://easytruckmobilestorage.com/access/ or directly mailing email@example.com with a minimum 24hours advance notice. The Customer shall access to the Storage Space during such hours and pursuant to such general rules as may be determined by the Operator or Easytruck’s hours of operation. In our own locations, our access hours are 8am – 5pm Saturdays to Thursdays, with weekend access available with 48hours notice. Easytruck can provide labour to assist you at a flat fee of 200Dhs per head which shall be paid in advance.
11.2 The Customer may be provided with an access card that allows access to the self storage facility (applies only to individual locked self storage units, excluding mobile storage PODs). The Customer undertakes to report any lost or stolen access cards in writing to Easytruck, andindemnifies Easytruck from any removal of items and/or theft resulting from loss of an access card. In the event of an access card being lost or stolen, a replacement access card will be provided to the Customer for a fee of AED 100.00, which shall be paid on collection.
11.3 If the Customer wishes to authorise a third party access to its storage facility they may do so by providing a request in writing to Easytruck. Individual storage units are locked by a padlock and keys issued to The Customer. The Customer may request the Operator or Easytruck to maintain a duplicate key for padlock on premises for an additional AED 100. Although an access control system has been installed in some facilities to allow the Customer 24 (twenty-four) hour access to the storage facility, Easytruck will not accept any liability for inability to access the facility resulting from system failure or for any other reason whatsoever.
11.4 All Equipment, including all access codes, keys or other access devices that are provided to Customer shall remain the property of Easytruck or the Operator except for those locks that are installed for the security of Customer. Operator will provide access to the Storage Space to any police officer or other official if the Operator or Easytruck deems it appropriate to do so.
11.5 The Customer may request Easytruck to manage the items as described in the Agreement. This request should be put in writing and signed by both parties. Easytruck will not accept any liability whatsoever for the storage, transportation, loading, managing, handling and in-transit services of these items and any loss or damage shall be at the sole risk of the Customer.
12.1 The Items transported by Easytruck or the Operator and/or stored in the storage facility are at sole risk and the expense of the Customer. The Customer will obtain all required insurance on their items. Easytruck assumes no risk and provides no insurance for Customer’s Property/ Items when stored in the Storage Space or elsewhere. Customer specifically accepts the obligation to obtain any required insurance and assumes the risk of either not obtaining such insurance or for not being able to collect under any policy for any reason.
12.2 Easytruck will ask the Customer to declare the value of the items stored for their audit and Easytruck’s own insurance policy. However, please note that this does not constitute a policy of insurance for the Customer. For the Customer’s reference only, Easytruck only maintains cover for Easytruck potential losses at approximately 5,000Dhs per 5 (five) CBM (Cubic Meters) of Storage Volume against fire, theft by forced entry and natural disaster only. It is the responsibility of the Customer to obtain and maintain a third party policy of insurance of their own at the cover they require if at all.
13 Risk and Indemnity
Use of the transportation or storage services of Easytruck and the Operators is solely at the Customers own risk. The Customer will assume all costs of repairing any damage or and replacing any lost Items that are to be transported or stored by Easytruck and the Operators, whether or not such loss or damage was caused by Easytruck or the Operators or the contractors or employees or either. Without limiting the generality of the above, you bear all risk relating to the provision of the Services provided by Easytruck and the Operators.
14. Notice/Change of Address:
14.1 You are required to notify us immediately of any changes to your name, address, contact information or account numbers, by calling 800 3279 and emailing firstname.lastname@example.org. If, as a result of your failure to provide us with updated information, we are unable to process any fees or charges payable under this Agreement, or if we are unable to contact you in the event of an emergency, we may deem your property to have been abandoned, and dispose of any such property in accordance with Clauses 6,7, & 8 above.
15. Storage Space Provided Only:
15.1 The Customer agrees that Fee is being paid for the use of space only and Easytruck or the Operator assume no responsibility or risk for any particular item that may be stored in the Storage Space. The Customer hereby disclaims any implied or expressed warranties, guarantees or representations of the nature, condition, safety or security of the Storage Space and is aware there is no compensation for lost, stolen or damaged items.
16.1 Unless otherwise stipulated in the Quotation, a deposit of one (1) month’s rent must be paid along with the initial payment as detailed under payment terms. Upon termination of this Agreement, the deposit shall be returned to the Customer less any outstanding Fee within thirty (30) days. No interest shall be payable on the deposit whatsoever.
17.1 The Customer or Easytruck may terminate the Agreement on giving Fourteen (14) Days notice (the notice period) in writing to the other party. In the event that the Customer terminates the Agreement, the customer will be liable for the payment for the current month’s rent as set out in Clause 5.
17.2 The current month will be defined as the payment month occurring on the Fourteenth (14th) day of the notice period.
17.3 If Easytruck terminates the Agreement and The Customer does not claim the items beingstored within one (1) week after the Notice Period, Easytruck will take any action as set out in Clauses 6,7,& 8.
18. Waiver and Severability and Variation
18.1 Neither delay, omission nor failure by Easytruck or the Operator to exercise any right or remedy provided for herein, nor any partial exercise of any such right or remedy shall be deemed to be a waiver thereof.
18.2 If any provision of this Agreement shall be held to be void or unenforceable, all other provisions hereof shall continue in full force and effect.
18.3 Easytruck hereby reserves the right to modify, update and vary (“Variations”) these Terms & Conditions at its sole discretion. Easytruck shall provide at least fourteen (14) days written notice of any such Variations to the Customer before any variations shall take effect. The Customer shall be deemed to have accepted the new Terms and Conditions if they do not terminate the Agreement following notice of the Variations.
19. Governing Law
19.1 These terms constitute the entire agreement between us with respect to its subject matter and they cancel and supersede any prior understanding and agreement between us regarding the subject matter. There are no representations, warranties, terms, conditions, undertakings or collateral agreements between us other than as expressly set out in these terms.
19.2 This Agreement and its Terms and Conditions (together with all documents referred to herein) shall be governed and construed in accordance with the laws of United Arab Emirates. Each party irrevocably agrees that the Courts of United Arab Emirates shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning This Agreement and its Terms and Conditions and any matter arising there from. If a dispute arises in relation to the provision of the storage services (either during or after they have been completed), written notice of the dispute must be given to the other party within seven (7) days. Even if that notice is given, both you and Easytruck agree that they will continue to perform their respective obligations as set out in these terms (including the provision of payment by you). For more information visit us online at www.easytruck.ae or call 04 3419442
Easycover | Optional Paid Service
Easytruck offers an OPTIONAL individual item compensation we call ‘easy-cover’.
Damage Compensation: Upon selecting on your contract and paying for Easycover prior to your move, Easytruck will compensate the customer for damages occurring due to negligence on the part of the company or any of its employees up to a maximum of AED3,000 total towards the cost of the repair or replacement of the damaged item(s).
Individual Item Damage Compensation Guarantee Limitations:
The damage compensation amount will be capped & shall not exceed a maximum of 3,000Dhs in total regardless of the number of items or the overall claim. For the avoidance of any doubt, Easytruck’s liability shall not exceed a total of 3,000Dhs.
Damage Compensation Guarantee covers physical, visible damage to goods and does not include mechanical or electrical derangement or malfunction.
In the event damage occurs to individual item(s) the damage needs to be reported to Easytruck by phone call to 8003279 or email email@example.com
Easytruck will employ its best efforts to ensure all items are moved without damage. In the event highly valuable items being moved, Easytruck always recommends taking a 3rd party comprehensive insurance policy covering all individual items to their total insured value during your move and is generally available at approximately 3% of the total value of your items. Easycover is limited to protect against minor visible damage for repair or replacement of individual items to a total & maximum value of 3,000Dhs regardless of the number of items damaged.
Easycover Claim Process
Easy-cover (Optional) – 395AED
Damage Compensation: Easytruck will compensate the customer for damages occurring due to negligence on the part of the company or any of its employees up to a maximum of AED3,000 total towards the cost of the repair or replacement of the damaged item(s).
1. Easytruck must receive a written notice for damage within 21 (twenty-one) days of the occurrence of the event to include sufficient detail to enable investigation.
2. Easytruck will respond to the written notice for damage and investigate accordingly to confirm details as claimed. Investigation and acceptance or rejection of the damage liability to be completed no later than 7 (seven) days from receiving initial notice.
3. If Easytruck accepts liability for the damage, the sole responsibility to source repairs or replacements will be with the customer.
4. The customer must make a claim for repairs or replacements no later than 21 (twenty-one) days from the date of confirmation of Easytruck’s acceptance for damage liability.
5. The customer has the right to repair or replace a damaged item/s to a “like for like” condition similar to that before the damage occurred. The customer cannot repair or replace a damaged item to a “as new condition” unless the damaged item was new or was purchased within a 2 month period prior to the damage occurrence. Proof of purchase for the damaged item/s must be provided to confirm item/s was new or less than 2 months old.
6. If the customer wants to repair or replace a damaged item/s to a “as new” condition that was not previously new or less than 2 months old, Easytruck will only be liable for costs to repair or repair to a “like for like” condition and the customer will be liable for additional costs involved.
7. If a replacement for the damaged item/s is not available, a payment equivalent for the current market value can be requested by the customer. The value of the item/s will be calculated for a “like for like” condition replacement not “new for old”.
8. For the purposes of clarity, the current day market value for item/s assumes a 20% depreciation in value year on year from the original purchase price.
9. Easytruck has the right to source alternate repairs or replacements for the damaged item/s if the customer’s claims are deemed excessive or unwarranted.
10. Without prejudice Easytruck Removals & Storage LLC has the right to refuse payment for Easycover Damage Compensation if any of the above conditions are not met.
11. Claims and payments for Easycover are not deductible from moving and storage invoices. If moving and storage invoices are still outstanding Easycover payments cannot be released.
12.a) “Like for Like” condition assumes current market value which is calculated at 20% depreciation in value year on year from the original purchase price.
12.b) Exclusions : Easycover is not applicable to sentimental items, artwork, paintings, sculptures or any other item with undeterminable value.